Shipping policy
We appreciate you shopping with IAN MCCALLION, a professional New Zealand online retail store focusing on all types of apparel products. We adhere to standardized order processing and safe logistics management, aiming to deliver every customer’s clothing orders with precision and quality assurance. This shipping policy serves as the official standard for all logistics services of our store, regulating order processing, shipping charging rules, delivery cycles, parcel tracking, address liability, transit problem handling, product maintenance specifications and cross-border shipping clauses for all apparel orders.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo official processing within 1 to 7 working days. The processing period covers order information verification, product quality inspection, garment sorting and professional protective packaging. Working days exclude weekends and all statutory holidays in New Zealand, where all warehouse processing work will be suspended. During peak sales seasons or periods with explosive order growth, the processing schedule will be appropriately prolonged. We will issue formal email reminders to customers once unexpected long delays occur in order processing.
2. Shipping Rates and Delivery Estimates
Shipping fees for all orders are calculated according to the actual weight, package volume and delivery destination of the apparel goods. All specific shipping costs will be fully displayed on the checkout page before payment completion, with no hidden charges or extra service fees.
The standard delivery time for all clothing orders is 15 business days. All delivery durations are only estimated values, and the actual arrival time will be subject to real logistics conditions. Delivery progress may be affected by carrier operation delays, customs clearance waiting periods, extreme weather, regional logistics restrictions and holiday logistics service suspensions.
3. Shipment Confirmation and Order Tracking
After our warehouse completes packaging and outbound delivery of your order, you will receive an official shipment confirmation email automatically. The email will carry complete tracking information and inquiry channels for you to monitor the real-time logistics status of your package.
Tracking data cannot be updated immediately after parcel dispatch. In general, valid and complete tracking details will be available for customer inquiry within 24 to 48 hours after the package leaves our warehouse, which is a normal system data synchronization rule.
4. Incorrect Address Disclaimer
Customers must fill in accurate and complete recipient information including shipping address, contact phone number and recipient name during order settlement. All parcels will be delivered strictly in accordance with the customer’s submitted information.
IAN MCCALLION will not undertake any liability for misdelivery, delivery failure or package loss caused by wrong, missing or invalid address information provided by customers. If the package is returned due to address problems, customers need to bear the corresponding reshipping costs for secondary delivery.
5. Lost or Damaged Packages
If your package fails to arrive within the expected cycle and is suspected to be lost during logistics transit, please contact our customer service team within 3 business days after the scheduled delivery date to launch a logistics investigation application.
If the received clothing products or outer packaging are damaged due to transit extrusion, collision or other logistics problems, please send us feedback within 24 hours after receiving the package. You need to provide clear original photos of the damaged goods and packaging. Our team will verify the problem truthfully and provide a targeted solution as soon as possible.
6. Apparel Care and Usage Notice
Each piece of apparel sold in our store is attached with exclusive care instructions, covering scientific guidance on washing, drying, ironing and daily maintenance. Customers should follow the product care guidelines for daily wearing and cleaning to protect the texture and appearance of the clothes.
We do not take responsibility for garment damage, fading, deformation and quality problems caused by irregular cleaning methods, improper drying operation, manual modification and other human improper use that violates product care regulations.
7. International Shipping and Customs Notice
Cross-border logistics of apparel orders may trigger import duties, customs taxes and inspection fees formulated by the destination country. All these additional customs and import expenses are borne independently by customers and are not included in the product price and shipping fees charged by our store.
Customers shall take full responsibility for understanding and abiding by the local import policies of the destination country. We will not be liable for package detention, return or confiscation caused by customers’ non-compliance with local customs management rules.
8. Contact Information
If you have any questions, suggestions or disputes about this shipping policy, order processing progress and logistics delivery problems, please contact our official customer support through the following valid channels:
Trade Name: IAN MCCALLION
Physical Address: 245 Steadman Road, Broomfield, Canterbury, Christchurch 8042, New Zealand
Phone Number: +64 22 089 0011
Email: contact@ianmccallion.shop